Home Business Intelligence How Accenture’s resolution erases the blind spots of providers spend administration

How Accenture’s resolution erases the blind spots of providers spend administration

How Accenture’s resolution erases the blind spots of providers spend administration


Dealing with the potential of an financial recession, one of many world’s main skilled providers firms felt the urgency to enhance its grasp on spend administration – the apply of absolutely understanding and managing provider relations and firm buying.

With 738,000 staff and $3.8 billion in providers contracts, it was essential for Accenture to not solely establish each greenback being spent but in addition assess whether or not the group was absolutely exploiting every expenditure.

However a way of frustration pervaded the corporate, as procurement groups complained about restricted visibility into contract phrases and challenges monitoring assertion of labor (SOW) agreements, pacts specifying targets, and deadlines anticipated of exterior staff.

The capability to generate the SOW contracts and successfully handle providers spend depended upon the area since every was reliant on totally different processes and documentation necessities.

Insufficient providers spend visibility additionally elevated publicity to native authorized and regulatory dangers.

Likewise, clients had been unhappy with a procurement course of that was disjointed and rigid when fast modifications had been wanted.  

Enhancements had been wanted and the deadline was tight.

“Procurement features require lots of effort and time working with suppliers to barter one of the best contract with one of the best phrases,” stated Patricia Miller, Accenture’s interim Chief Procurement Officer (CPO), “but when we’re not in a position to evaluate the delivered service in opposition to that settlement in a scientific manner, how can we guarantee that the hard-earned negotiated phrases had been utilized?” 

To alleviate this quandary, Accenture launched a marketing campaign to construct a vigorous, dynamic procurement operate to unlock extra worth by offering extraordinary visibility into providers spend. 

The worldwide customary at lightning velocity

Primarily based in Dublin, Eire, Accenture focuses on digital, cloud, and safety expertise methods, consulting, and operations, serving greater than 40 industries in additional than 120 nations.

Now, because it conceptualized a brand new platform to successfully handle providers spend, it was pressured to alter its deployment system.

Beforehand, deployment planning was laborious, requiring substantial time and funding.  The prolonged course of slowed suggestions on resolution design, in addition to supply instances on modifications.

But, Accenture had a reliable, long-term companion in enterprise useful resource planning (ERP) software program pioneer SAP, first adopting the corporate’s options in 2004.

Because it confronted its newest problem, Accenture selected SAP Fieldglass, a vendor administration system for providers procurement and exterior workforce group, to offer reporting and analytics.

Along with implementing a worldwide customary template – reasonably than a wide range of country-specific prototypes – the answer can be custom-made to fulfill native invoicing, authorized, and regulatory necessities.

From submission to fee, not solely would turnaround time be decreased, however collaboration and communication with suppliers had been about to succeed in unprecedented ranges.

Assembly altering markets and enterprise calls for

The operate was deployed again in 2020 within the first of many country-by-country rollouts.

Though the standard expertise deployment had taken a mean of 1 yr per nation, the expedited timeline enabled 14 nations to start utilizing the answer inside 12 months.

A world administration workforce was additionally fashioned to help the hassle.

Given the significance of the implementation, fixed suggestions was wanted, and the improved expertise amplified the extent of dialogue, streamlining each testing actions and the flexibility to ship required modifications.

Immediately, Accenture’s procurement arm is healthier geared up to fulfill altering market and enterprise calls for than ever earlier than.

For the primary time, Accenture has a heightened understanding of the “hidden” workforce related to its service enterprise.  Since exterior staff could not all the time match conventional profiles, customers are in a position to cull contract data to hyperlink particular staff to their particular person ability units.

Defined Jane M. Kennedy, International Exterior Administration Director for Accenture, “Immediately, we’ve got much-proved…visibility for administration (resulting from) a web-based resolution that aligns to every employee’s kind of engagement.” 

Suppliers famous the convenience of transitioning to SAP Fieldglass, and the tempo at which total firms had been in a position to undertake the platform.

Presently, 2,000 suppliers have carried out the system, whereas $ 1 billion in providers spend are managed by the operate annually, leading to a extra clear provide chain and vital price financial savings.

That features the decreased charges for doc storage in areas the place procurement practices had been primarily paper primarily based.

Customers report 99% larger accuracy, in addition to 7% error discount per 10,000 SOWs.

For creating a worldwide customary procurement course of by its improvement of a novel resolution, Accenture was distinguished as a finalist on the 2023 SAP Innovation Awards, a yearly ceremony honoring organizations utilizing SAP applied sciences to enhance enterprise and society. You may learn their pitch deck to see what they achieved to earn this honor.



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