Home Fintech Are Tremendous Apps the Path to Success for Indonesia’s E-Wallets?

Are Tremendous Apps the Path to Success for Indonesia’s E-Wallets?

Are Tremendous Apps the Path to Success for Indonesia’s E-Wallets?


In recent times, Asia has seen an explosion within the utilization of e-wallets, notably in Indonesia, the place transaction values of 33.4 % year-on-year (y/y) to IDR 407.53 trillion (approx. US$27.63 billion) in 2022.  

The recognition of digital wallets has reached such ranges that even native family-owned companies, referred to as warungs, have embraced e-wallet funds. 

Amidst this panorama, Gojek stands out as an actual triumph, turning into Indonesia’s tremendous app and first decacorn. At the moment, the corporate operates not simply in Indonesia but additionally in Thailand, Vietnam, and Singapore.

Given these dynamics, it may be simple to suppose that working e-wallets is a really profitable enterprise. Nonetheless, that’s not the case in Indonesia. Buyer and service provider acquisition prices are comparatively excessive, whereas buyer loyalty stays low.

The advanced image of e-wallets in Indonesia raises a giant query: Will different gamers comply with Gojek’s path to turn out to be tremendous apps, or will they face challenges distinctive to the area?

The true price of working E-wallets

The central financial institution of Indonesia has enforced a hard and fast transaction price of 0.7 % on e-wallet transactions. 

In contrast with China’s market – a two-player subject with transaction charges of round 0.5 % and no intermediaries – the imposed regulatory fees in Indonesia seem much less possible.

Indonesia’s e-wallet market, with its extra fragmented nature, means a better mounted transaction price is split amongst varied stakeholders: operators, fee processors, and a consortium of main Indonesian lenders. 

As per DBS’s evaluation, digital pockets gamers will seemingly stay in a cash-burning section for a number of years.

Development amidst battle

Regardless of these challenges, the trade is projected to develop exponentially. E-wallet transaction worth is anticipated to rise fivefold to US$50 billion by 2025. 

But, the fact is that many gamers will face intense money burn. Take SeaMoney for instance. Resulting from heavy promotions, these digital fee suppliers lose virtually US$10 per person on US$3 income.

Corporations are using completely different methods to remain afloat. For example, Indonesia-based Ovo is mentioned to be merging with Dana to solidify its number-one place. However the elementary query is, what fuels the frenzy for e-wallets if revenue isn’t the first driver?

The endgame for an e-wallet is commonly to morph right into a ‘tremendous app‘ – a single vacation spot for a plethora of companies like e-payments, e-commerce, ride-hailing, meals supply, and others.

The success of WeChat and Alibaba in China, Korea’s Naver, and Japan’s Line validates the feasibility of this mannequin.

In line with a report, whole e-commerce gross sales in Indonesia for 2022 reached US$15.6 billion, representing roughly 3.4 % of whole retail gross sales, in comparison with China which was at 8.6 % starting in Q1 2023 with a complete retail sale reaching US$529.21 million.

Nonetheless, not all e-wallets essentially need to turn out to be tremendous apps. Some could broaden into providing varied monetary companies with a extra important revenue pool, like offering quick loans and wealth administration merchandise.

Unpacking the challenges

Nonetheless, regardless of these notable successes, the tremendous app mannequin would possibly battle to achieve traction in Indonesia on account of a bunch of challenges.

The primary is regulatory hurdles—the central financial institution of Indonesia’s imposed transaction price of 0.7 % locations appreciable price stress on e-wallets. Furthermore, the regulatory requirement for e-wallets to associate with banks or different licensed entities to supply monetary companies can inhibit innovation and suppleness.

The second problem is market fragmentation. Not like the duopoly of WeChat and Alipay in China, the Indonesian market is extremely aggressive, with almost 50 e-wallet contenders. 

This competitors interprets into prospects and retailers having much less loyalty in the direction of any single platform, necessitating elevated spending on buyer acquisition and retention, which erodes profitability.

Regardless of these developments, there are a few the explanation why the super-app mannequin may not take off in Indonesia. The primary is Indonesia’s dependancy to Google which in flip creates a supportive setting for best-in-class gamers quite than one-stop ones.

As of October, final yr, Google led the search engine market in Indonesia with a 97.31 % share of the market.

This sharply contrasts to China, the place shoppers search inside platforms like Alibaba and WeChat, proscribing exterior searches. Google’s absence in China and dominance in Indonesia disrupts the tremendous app equation.

Secondly, not like China, the place main e-wallets additionally management e-commerce or messaging, no such domination exists in Indonesia. The sustained engagement required for a brilliant app is lacking, additional made advanced by WhatsApp’s dominance in messaging with none monetization of its huge person base.

Thirdly, the shortage of platform integration impedes e-wallets from evolving into tremendous apps. A brilliant app’s energy lies in providing completely different companies inside a single platform, making a seamless person expertise.  

Nonetheless, in Indonesia, most e-wallets lack this integration or exclusivity with different companies, decreasing the differentiation of every e-wallet platform.

Excessive-engagement verticals like e-commerce and messaging are essential for tremendous apps’ success. But, in Indonesia, these platforms don’t command the identical dominance as in China, decreasing e-wallets’ potential to construct a brilliant app on prime.

Potential e-wallet winners in Indonesia

At present, GoPay leads in person numbers, benefitting from integration with Gojek’s ride-hailing and meals supply companies.

Meta’s funding in Gojek in June 2020 additional bolstered its place, contemplating the corporate’s WhatsApp is the dominant messaging app in Indonesia, with about 100 million customers.

The second contender is Ovo, which gained an edge in buying offline retailers due to its alliance with the Lippo Group.

It has additionally partnered with Tokopedia and Seize, making it a big participant. Following them is LinkAja, which leverages its connection to Telkomsel and Financial institution Mandiri to entry giant person bases and focuses on public companies corresponding to toll street charges and practice fares.

Methods for survival and development

The pandemic has expedited digitalisation, offering a singular alternative for e-wallet gamers to reevaluate their enterprise fashions and put together for a digital future

Whereas remodeling into a brilliant app could look like a sexy and apparent path ahead for e-wallets, the street is laden with substantial challenges. The rise of a brilliant app in Indonesia faces important obstacles from regulatory hurdles, market fragmentation, lack of platform integration, and low penetration of e-commerce and messaging companies. 

Subsequently, regardless of the attract of the tremendous app mannequin, the fact would possibly necessitate e-wallets in Indonesia to pivot and adapt to the distinctive traits of their market to make sure survival and development. 

The way forward for e-wallets in Indonesia is undoubtedly ripe with alternatives but additionally laden with challenges that can decide their evolution.

Print Friendly, PDF & Email



Please enter your comment!
Please enter your name here